Order status and tracking
Customers can ask where an order is, and ResolveAI can look it up using live order data before responding with current status and tracking context.
Shopify App
ResolveAI for Shopify
ResolveAI for Shopify is an AI support app that handles order questions, returns, refunds, and product questions with live store data and clear guardrails.
This page is the canonical landing page for the Shopify version of ResolveAI. The product is built for merchants who want faster support coverage inside Shopify without giving up escalation control when a human still needs to step in.
- Uses live Shopify orders, products, and merchant policies.
- Supports refund thresholds, exclusions, and human review requests.
- Includes a lightweight storefront widget plus merchant-side settings.
What It Does
Support workflows merchants actually want to automate
The focus is not generic chat. It is routine support resolution inside Shopify, with the merchant's own policies and store data doing the heavy lifting.
Returns and refund guardrails
Eligible returns and refunds can be handled within merchant-defined thresholds, while higher-risk cases route to a person instead of getting pushed through blindly.
Product and policy answers
ResolveAI answers common questions with real product and policy data, so storefront support feels specific to the merchant rather than scripted.
Marketplace Readiness
Clear demo story for a Shopify merchant
This version should read like a marketplace support page: what the app does inside Shopify, what the merchant sees, and where the guardrails sit.
Install and connect store data
ResolveAI reads the store context it needs for support resolution: orders, products, return policy, shipping policy, and merchant settings.
Handle routine conversations automatically
Common requests like order lookups, return questions, and refund eligibility can be handled without handing every thread to a support rep.
Escalate only the cases that need judgment
Low-confidence, high-value, excluded, or human-requested cases move to a person with context instead of trapping the customer in an AI loop.
Use this space for the shopper-facing order and return flow on the storefront.
Use this space for the merchant view showing resolution volume, recent conversations, and guardrail settings.
Use this space for auto-refund thresholds, excluded products, and escalation controls inside the app.
Storefront widget footprint called out in the Shopify app codebase.
Order status, refunds, returns, product questions, and policy answers.
Escalation stays part of the product, not an afterthought.
FAQ
Questions merchants and evaluators ask first
What does ResolveAI for Shopify do?
It helps a Shopify store handle routine support conversations such as order status, returns, refunds, and product questions using live Shopify context.
Does it answer from real Shopify data?
Yes. The intended workflow uses real store data, merchant policies, and settings instead of a generic FAQ-only layer.
What happens when a case should not be automated?
ResolveAI can escalate low-confidence, excluded, or high-value requests to a human, and customers can explicitly ask for that handoff.
What makes this different from a simple support chatbot?
The Shopify version is meant to resolve routine support work with store-aware actions and guardrails, not just generate a friendly reply.
CTA
Use the Shopify page as the canonical evaluation page
For the current validation cycle, this is the one page that should rank and be shared for ResolveAI on Shopify.