Collect
Sample of replies
QA Guide
How to QA AI Customer Support Replies
Complete guide to AI support quality assurance.
QA Process
Review
Manual check
Grade
Standard rubric
Feedback
Improve AI
Criteria
Accuracy
Factual correctness
Relevance
Addresses query
Tone
Appropriate
Completeness
All aspects covered
Frequently Asked Questions
How many to QA?
10-20 per week or 5-10% of replies