🤖 Shopify & Zendesk · AI Agent

AI Customer Support Agent
for Shopify & Zendesk

ResolveAI is an autonomous AI customer support agent that resolves tickets end-to-end — order status, refunds, returns, product questions, and FAQs. It uses AI with tool calling to access real store data and escalates to human agents only when it detects complexity, negative sentiment, or explicit requests for a person. Available for Shopify and Zendesk.

View on Shopify View on Zendesk

Currently under review on both marketplaces

What ResolveAI Handles Autonomously

ResolveAI resolves support tickets using real store data — order lookups, refund processing, product search, and policy responses. It escalates to humans only when genuinely needed.

  1. 1

    Order Status & Tracking

    Customers ask "where's my order?" and ResolveAI looks it up by email or order number, retrieves tracking info, and responds with the actual status — all without human involvement.

  2. 2

    Returns & Refunds Processing

    Checks your store's return policy automatically. Processes refunds within your configurable threshold ($0–$50). Escalates larger amounts or complex cases to a human for approval.

  3. 3

    Product Questions

    Answers product questions using real store data — inventory, pricing, descriptions, variants. No pre-configured FAQ database needed; ResolveAI searches your actual product catalog.

  4. 4

    Smart Escalation

    Detects when a human is needed: negative sentiment, complex multi-part issues, or when the customer explicitly asks. A "Talk to human" button is always visible — no dead-end AI loops.

  5. 5

    Dashboard & Analytics

    See conversations by day/week/month, resolution rate (% resolved without humans), estimated money saved, inquiry category breakdown, and full conversation transcripts.

  6. 6

    Customizable AI Tone & Settings

    Set the AI's tone to professional, friendly, or casual. Configure business hours with away messages, escalation email, widget color and position, and custom welcome messages.

How ResolveAI Works

1

Customer Writes

Customer sends a message via chat widget (Shopify) or creates a ticket (Zendesk).

2

AI Analyzes

ResolveAI reads the message, identifies intent, and determines which tools to call.

3

Accesses Data

Looks up real orders, products, and policies. Crafts a response using actual store data.

4

Resolves or Escalates

Resolves the ticket autonomously or escalates to a human when complexity or sentiment requires it.

Available Platforms

🛍️

Shopify

Full Shopify app with admin dashboard, embeddable chat widget (< 12KB), theme app extension, and direct integration with orders, products, and policies.

Under Review
💬

Zendesk

Zendesk app with automatic ticket response via webhook trigger, multi-provider LLM fallback chain, and sidebar app showing AI confidence and tools used.

Under Review

Frequently Asked Questions

What is ResolveAI?

ResolveAI is an autonomous AI customer support agent for Shopify and Zendesk that resolves tickets end-to-end — order status, refunds, returns, product questions, and FAQs. It uses AI with tool calling to access real store data and escalates to humans only when genuinely needed.

How does ResolveAI resolve support tickets?

ResolveAI uses AI with tool calling to access real store data in real-time. It looks up orders by email or order number, checks return policies, searches product catalogs, and crafts responses using actual data — not pre-written templates.

When does ResolveAI escalate to a human?

In 3 situations: (1) negative sentiment or frustration, (2) complex multi-part issues, (3) the customer explicitly asks for a human. A "Talk to human" button is always visible.

Does ResolveAI work with Shopify?

Yes. ResolveAI includes a Shopify admin dashboard, embeddable storefront chat widget (under 12KB), and direct integration with Shopify orders, products, and store policies. Currently under review on the Shopify App Store.

Does ResolveAI work with Zendesk?

Yes. ResolveAI for Zendesk automatically responds to new tickets using a multi-provider LLM fallback chain. It includes a sidebar app showing AI confidence, tools used, and response summary. Currently under review on the Zendesk marketplace.

Can I configure auto-refund limits?

Yes. ResolveAI has a configurable auto-refund threshold from $0 to $50. Requests within the threshold are processed automatically. Requests above are escalated to a human for approval.

What does the dashboard show?

Conversations by day/week/month, resolution rate (% resolved without humans), estimated money saved, inquiry category breakdown, and full conversation transcripts.

Let AI Handle the Repetitive Tickets

Focus your team on complex issues. Let ResolveAI handle the rest.

Get Early Access